Customer Support Agent - German Speaking

Customer Support Agent German Speaking 
Support · Malta, Cyprus or IOM, . (Hybrid) 

Key Responsibilities 

• Helping internal and external customers, 
• Contacting other departments when there is an issue to be solved, 
• Keeping customer request queues as low as possible, 
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet 
calculations), 
• Handling customer request queues assigned accordingly to workload, 
• Having a high knowledge of products offered by the company, 
• Attending team meetings and activities, 
• Taking over in the absence of their Line Manager, 
• Escalating Technical Issues 
• Responsible for the Emergency Procedure; 
• Chat and Email quality assurance; 
• Analyzing any promotion before it’s launched; 
• Responsible for the Banned procedure. 

Requirements 

• Graduation of high school or post-secondary school       
• Work experience preferably at least one year 
• Skills - strong communication skills; knowledge of Internet related software 
• Fluency in German both written and spoken 

Benefits 

• Gym/Fitness monthly allowance 
• Fruits and drinks in the office 
• Medical Insurance 
• Team building events and outings 
• Discretionary annual performance bonus 
This position will be on shift bases 7 days 40hrs